LGBT people and public services

A good practice guide from Stonewall Scotland


This page provides some accessibility and technical information that should help you get the most from this good practice guide.

Video playback and downloads

We've paid a great deal of attention to the various video files in this resource to ensure that they are available to the great majority of users with the minimum of fuss. The videos utilise a sophisticated streaming solution with the goal of ensuring seamless playback across different operating systems and browsers, on both desktop and mobile devises.

If, however, you find the streaming videos will not play for you, for either technical reasons or practical reasons, the various video files are available to download for use offline.

We offer these video downloads in both the industry-standard MP4 format, and the open-source alternative OGG format.

If you require a media player for offline video playback, we recommend the VLC Media Player.


JavaScript is a programming language run by your web browser.

If you are unable to activate JavaScript on your browser for any reason, you should still be able to navigate through all of the content of this resource. You will, however, be unable to properly complete the quizzes, and certain advanced features may not be available to you.

Find instructions on how to enable JavaScript in your web browser.

PDF documents

This resource includes a number of documents in the PDF format. For the majority of users, these documents should be immediately accessible.

If you can't open the documents, you may need to install the free Acrobat Reader plugin.

Text sizes

All web browsers have some built-in provision for altering the size of text on screen. Normally this is achieved from the keyboard using the following shortcuts:

  • CONTROL (CMD on Mac) and '+' to make text larger/zoom in
  • CONTROL (CMD on Mac) and '-' to make text smaller/zoom out
  • CONTROL (CMD on Mac) and '0' to return to the default setting

In some legacy browsers (such as Internet Explorer 6) it's necessary to adjust text sizes from a menu. To do so select 'View / Text Size' from the menubar and increase/decrease the size of the text.

Identifying your web browser

If you’re not sure which browser or version you’re using, simply select ‘Help / About…’ from the main menu. The specific menu option may read ‘Help / About Internet Explorer’, ‘Help / About Opera’ etc.

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