LGBT people and public services

A good practice guide from Stonewall Scotland

Case study six — Becky's story

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In the box below you can record your reflections on the issues arising from this scenario. What would you do if faced with this situation in your job, or how might you advise someone you manage? After submitting your reflections, you will be able to print them out for future reference and read Stonewall’s advice and guidance on this topic.

Learning Points

Although Becky’s experiences were mostly positive, she does highlight how the simplest of tasks can become more complicated just because a person is trans. A common cause of frustration and anxiety is being asked to provide additional documentation without any clear, or valid, reason.

To help you provide a positive, and ‘unremarkable’, experience, remember these points:


Continue to Part three >