LGB&T people and public services

A good practice guide from Stonewall Scotland


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Stonewall Scotland Good Practice Programme

Stonewall Scotland’s Good Practice Programme works with public service staff to improve awareness and understanding of the issues that affect LGB&T people day to day and why those issues might affect the way that LGB&T people access services. Sometimes someone’s sexual orientation1 or gender identity2 will not be relevant to a service, but other times it could be crucial to the way a service handles the enquiry or complaint.

This resource will help you test your knowledge and assumptions through an interactive quiz and a series of dramatised case studies.

  1. Everyone has a sexual orientation. Sexual orientation is a combination of emotional, romantic, sexual or affectionate attraction to another person. In other words, its about who you are attracted to, who you might fall in love with or want to live your life with. Sexual orientation should not be regarded as just about sex it is also about a person’s identity.
  2. This relates to the way a person experience their gender. Some people find the gender they were assigned at birth does not match the gender that they actually are.

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