This page provides some accessibility and technical information that should help you get the most from this good practice guide.
We've paid a great deal of attention to the various video files in this resource to ensure that they are available to the great majority of users with the minimum of fuss. The videos utilise a sophisticated streaming solution with the goal of ensuring seamless playback across different operating systems and browsers, on both desktop and mobile devises.
If, however, you find the streaming videos will not play for you, for either technical reasons or practical reasons, the various video files are available to download for use offline.
If you require a media player for offline video playback, we recommend the VLC Media Player.
This resource includes a number of documents in the PDF format. For the majority of users, these documents should be immediately accessible.
If you can't open the documents, you may need to install the free Acrobat Reader plugin.
All web browsers have some built-in provision for altering the size of text on screen. Normally this is achieved from the keyboard using the following shortcuts:
In some legacy browsers (such as Internet Explorer 6) it's necessary to adjust text sizes from a menu. To do so select 'View / Text Size' from the menubar and increase/decrease the size of the text.
If you’re not sure which browser or version you’re using, simply select ‘Help / About…’ from the main menu. The specific menu option may read ‘Help / About Internet Explorer’, ‘Help / About Opera’ etc.