LGB&T people and public services

A good practice guide from Stonewall Scotland


This page provides some accessibility and technical information that should help you get the most from this good practice guide.

Video playback and downloads

We've paid a great deal of attention to the various video files in this resource to ensure that they are available to the great majority of users with the minimum of fuss. The videos utilise a sophisticated streaming solution with the goal of ensuring seamless playback across different operating systems and browsers, on both desktop and mobile devises.

If, however, you find the streaming videos will not play for you, for either technical reasons or practical reasons, the various video files are available to download for use offline.

We offer these video downloads in both the industry-standard #MP4 format, and the open-source alternative #OGG format.

If you require a media player for offline video playback, we recommend the #VLC Media Player.

Changing text sizes

All web browsers have some built-in provision for altering the size of text on screen. Normally this is achieved from the keyboard using the following shortcuts:

  • CONTROL (CMD on Mac) and '+' to make text larger/zoom in
  • CONTROL (CMD on Mac) and '-' to make text smaller/zoom out
  • CONTROL (CMD on Mac) and '0' to return to the default setting

In some legacy browsers (such as Internet Explorer 6) it's necessary to adjust text sizes from a menu. To do so select 'View / Text Size' from the menubar and increase/decrease the size of the text.

Access keys

In order to aid navigation, the following keyboard #access keys have been enabled:

  • 1 — Table of contents
  • 2 — Introduction
  • 3 — Activity
  • 4 — Case studies
  • 5 — Conclusion
  • 6 — Reading and downloads
  • 7 — Frequently asked questions
  • 8 — Copyright and credits
  • 0 — Help

The way in which an access key is selected is dependent upon which browser you use:

Internet Explorer
Hold down the ALT key and select the number/letter of the access key, then press ENTER.
Firefox – version 2 and higher
Hold down the ALT+SHIFT keys (CTRL on Mac) together with the appropriate character on the keyboard.
Google Chrome
Hold down the ALT key (CTRL+OPTION on Mac) together with the appropriate character on the keyboard.
Safari – version 4 and higher
Hold down the CTRL+OPTION keys (ALT on Windows) together with the appropriate character on the keyboard.
Press SHIFT+ESC, followed by the number/letter of the access key.

Identifying your web browser

If you’re not sure which browser or version you’re using, simply select ‘Help / About…’ from the main menu. The specific menu option may read ‘Help / About Internet Explorer’, ‘Help / About Opera’ etc.

PDF documents

This resource includes a number of documents in the PDF format. For the majority of users, these documents should be immediately accessible.

If you can't open the documents, you may need to install #the free Acrobat Reader plugin.


#JavaScript is a programming language run by your web browser.

If you are unable to activate JavaScript on your browser for any reason, you should still be able to navigate through all of the content of this resource. You will, however, be unable to properly complete the activity section, and certain advanced features may not be available to you.

To find out how to activate JavaScript, please consult the Help menu on your browser (generally the right-most option on the menubar).

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