LGBT people and public services

A good practice guide from Stonewall Scotland

Case study six — Becky's story

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In the box below you can record your reflections on the issues arising from this scenario. What would you do if faced with this situation in your job, or how might you advise someone you manage? After submitting your reflections, you will be able to print them out for future reference and read Stonewall’s advice and guidance on this topic.

Learning Points

You may have picked up a sense of Becky’s fear, trepidation or anxiety. For many trans people it takes a great deal of courage even to leave their front door in the morning, let alone walk into a business or service not knowing what sort of reaction they will experience.

To counteract this, organisations can take some simple steps to help trans people feel at ease and confident and able to use their services without fear of discrimination:

Continue to Part two >