In the box below you can record your reflections on the issues arising from this scenario. What would you do if faced with this situation in your job, or how might you advise someone you manage? After submitting your reflections, you will be able to print them out for future reference and read Stonewall’s advice and guidance on this topic.
Fear of discrimination means that service users often don't want to put themselves on the line – they will often hear stories about friends who have been discriminated against and not want to risk it happening to them.
In a recent Stonewall Scotland survey more than half of the respondents have concealed their sexual orientation or gender identity when using a public service; 6 in 10 were worried about the reaction they would get if they 'came out' to a public service.