LGB&T people and public services

A good practice guide from Stonewall Scotland

Case study three — Afraid to come out

To download these files, you may need to right click on the relevant link and select 'Save Target As…' from the resulting menu (the exact wording will vary according to your choice of web browser).

Part 1 Part 2 Part 3

In the box below you can record your reflections on the issues arising from this scenario. What would you do if faced with this situation in your job, or how might you advise someone you manage? After submitting your reflections, you will be able to print them out for future reference and read Stonewall’s advice and guidance on this topic..

Learning Points

Fear of discrimination means that service users often don't want to put themselves on the line – they will often hear stories about friends who have been discriminated against and not want to risk it happening to them.

Fact
In a recent Stonewall Scotland survey more than half of the respondents have concealed their sexual orientation or gender identity when using a public service; 6 in 10 were worried about the reaction they would get if they 'came out' to a public service.

Continue to Part two >